Effective Date: January 1, 2025 Entity: Smile Nation USA ("The Network") and its operating brands.
1. Introduction Smile Nation USA ("we," "us," or "our") operates a network of marketing assets and service platforms designed to connect consumers with independent service professionals ("Partners"). We respect your privacy and are committed to protecting it through compliance with this policy.
2. Information We Collect We collect several types of information from and about users of our forms and websites, including:
Personal Information: Name, postal address, e-mail address, and telephone number.
Service Details: Information regarding your specific service request (e.g., "Water Heater Repair") or business application (e.g., "Number of Trucks").
Technical Data: IP address, browser type, and data collected through cookies or pixels (Facebook Pixel, HubSpot Tracking) to analyze traffic and ad performance.
3. How We Use Your Information We use the information we collect to:
Fulfill Service Requests: The primary purpose of collecting your data is to route your request to a qualified independent Service Partner in your local area.
Business Operations: To vet and onboard new Partners into the Smile Nation Network.
Communication: To contact you via phone, text, or email regarding your request or application.
4. Disclosure of Information (The "Partner" Clause) We do not sell your personal information to unverified third-party data brokers. However, to fulfill your service request, we must share your information with our network of independent Service Partners.
For Homeowners: When you request service (e.g., via Mr. Pete’s), your contact details and job description are securely transferred to a licensed, local service provider so they can contact you to schedule the work.
For Applicants: Your application data is used internally for vetting and is not shared externally without consent.
5. TCPA & Consent to Contact By submitting your information through our Facebook Lead Forms or Websites, you authorize Smile Nation USA and its Service Partners to contact you via phone call, SMS/text message, or email, even if your number is listed on a Do Not Call Registry. You acknowledge that these messages may be sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply.
6. Data Security We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access. We use industry-standard CRM (HubSpot) and Telephony (Ringba) platforms to process and route data securely.
7. Your Rights You may opt out of receiving future communications from us at any time by replying "STOP" to any SMS message or clicking "Unsubscribe" in our emails. To request deletion of your data from our servers, please contact us at [Insert Support Email, e.g., help@smilenationusa.com].